Last updated: December 21, 2025, 8:32 PM
Un-tit-led

AntEsports GamePad Repalcement

  1. 10-Oct-25: I got their gamepad which vibration wasn't working. I contacted them about this and they did no diagnosis over email to see what might have gone wrong. (Yes, I didn't want to call and talk to somoene for hours so I prefer email and also it gives me written record of whatever is going on).
  2. 11-Oct-25: They said to file a claim on their site: https://acroclaim.com/ which I did
    "Kindly register your product for warranty claim at https://acroclaim.com/ Once your claim gets accepted for warranty claims, you will get a notification via e-mail with the next step of action or you may check the status at your RMA Profile."
  3. 11 to 31 Oct: Complete ghosting initially and then stalling by telling pickup will be done but not done twice which is when I shared this post saying I won't recommend AntEsports.
    I went ahead and created another ticket ID(this is the one I shared with them below) and wrote in that the last pickup was not done.
    Meanwhile they didn't have the basic information of my claim and kept stalling me for days asking for ticket ID even though I had already shared it once.
  4. 3 Oct: Finally picked up by courier third time.
  5. 3 Nov- 12 Nov: No response from brand. Tracking doens't tell anything about the package being delivered.
    However when I entered the old tracking details in their claim ID, I got a mail saying it was delivered to Atn Esports/Acro Engineering Company but which I think is wrong and only happened because I manually entered everything

    6. Took another few weeks for the following:
  6. They got the package. Made no contact to me and decided it's working fine and sent it back via indiapost.
    The product was now removed from website.

Email Chain 

Nishant Nishant Oct 11, 2025, 8:11 PM
Submitted. Let me know.
But I thought you might have solution for me without the product needing to be replaced.

Nishant Nishant Oct 16, 2025, 3:58 PM
Claim was accepted. What to do now?

Nishant Nishant Oct 18, 2025, 12:29 PM
Claim was accepted but pickup didn't happen. Please assist.

Nishant Nishant Oct 19, 2025, 3:35 PM
Reminder

Antesports Oct 23, 2025, 5:07 PM
Dear Valued Customer, Could you please share ticket ID.

Nishant Nishant Oct 23, 2025, 5:15 PM
claim ID: ACRO-CUST-17..............59

Antesports Oct 26, 2025, 12:34 PM
Dear Valued Customer, Pickup is done, yes or not? From: Nishant Nishant

Nishant Nishant Oct 26, 2025, 12:38 PM
NO.

Antesports Oct 27, 2025, 11:33 AM
Dear Valued Customer,
Could you please share ticket ID.

Nishant Nishant Oct 27, 2025, 12:17 PM
ACRO-CUST-17..........59

Antesports Oct 27, 2025, 3:25 PM
Dear Valued Customer, Your claim is accepted & also pickup is booked by Blue Dart. AWB No. 20.........64 Reverse pickup will be done in 2 to 3 days.
You will get notification on registered e-mail id/ contact no from our courier partner. → (Which I didnt' get BTW)
            
Nishant Nishant Mon, Oct 27, 5:24 PM
It already happened once but was never picked up. Make sure it's picked up this time.

Antesports Mon, Oct 27, 6:19 PM
Dear Valued Customer, Not the fix timing of courier boy.

Nishant Nishant Mon, Oct 27, 10:50 PM
Atleast they should call. Last one was cancelled without any notification.

Nishant Nishant Wed, Oct 29, 8:08 PM
Pickup wasn't done for the second time. Do you please mind intervening.
It's a waste of time.
If this is what a customer gets in terms of service how can you expect me to recommend Antesports to anyone?

Nishant Nishant Thu, Oct 30, 9:22 AM 
Reminder.

Antesports Thu, Oct 30, 4:16 PM
Dear Valued Customer,
Please check all details and confirm then after I will arrange the pickup by another courier. Reminder.

Nishant Nishant Fri, Oct 31, 10:33 AM
All details are correct. It has been setup twice now.

Antesports Fri, Oct 31, 4:06 PM
Dear Valued Customer, Again, pickup is booked by Shadowfax Reverse Surface. AWB No. R13........KR

Nishant Nishant Sun, Nov 2, 3:20 PM
Thanks, I have talked with the rider. It will be picked up tomorrow.

Nishant Nishant Tue, Nov 4, 5:13 PM
It has been picked up yesterday.

Antesports Tue, Nov 4, 6:05 PM
Dear Valued Customer, When we have received your faulty unit then after we will updated to you on your Email ID.

Nishant Nishant Sun, Nov 9, 11:11 AM
It's been five days. Did you get it?

Nishant Nishant 2:47 PM
Hi, this was picked up many days ago, did you get it?

Nishant Nishant Wed, Nov 12, 3:12 PM
It's been a month talking with you over this, I can't believe you guys are so slow and not responding to emails or giving any notice of literally anything.
Pickup was done but there is no mail from your end at all.
Please just refund money if you are incapable of handling any warranty.

 
 
 
 
 
 
ni6hant.com   👁123