How to Get Logitech Service (Hindi Video/English Blog)

• Created Logitech India Account.
• Registered my product under Get Started in Profile Section.
  • It needs a serial number and sometimes the serial number isn't directly spelled out. Google for different product.
• Verified that my product is registered under My Products section.

Note: In case you're unable to add the product just start the chat and get the automated robot to go away and get a human on the line to which you can explain the issue.

• From the same page clicked on Create Ticket and opted for the chat option.
• Explained the issue and also added proof videos in chat that I had recorded earlier.
  • Side Note: I record such videos with the lowest resolution on OpenCamera as a lot of these brands have a very small size limit of sending videos.
• Also uploaded invoice. In my case download from my orders in Amazon.
• The person asks about any physical damage on the device. If there is physical damage, it's not covered under warranty so be careful about this.
• Then the person will check if your product is under warranty or not and you can reach out for warranty like this:
  • "I am glad to inform you that your product is on warranty. Since the issue is not resolved, we need to proceed with the warranty claim. I request that you reach out to your nearest Logitech Authorized Service Center(s) and they will further assist you with the warranty claim."
• The person will give you service centre details and ask you to visit the service centre in person to which you say it's too far away or expensive for me to visit the service centre and they will just give you the details of all the service centre for you to talk to them directly.
  • "I kindly request you to contact the nearest service center and opt for courier option as that option is available for you to proceed further with the warranty claim and one side charges will be on Logitech."
• Find a service centre closest to you from the given list.
• When you're about end chat, select the option to get these chats over email as you will need to forward that email to the local service centre.

Note: You need the confirmation from this chat that the product is under warranty. I have done this earlier without this confirmation and directly calling the service centre but this is risky.

• Contact the service centre and explain the issue and also that Logitech has said to ship the product to you.
• They will tell you the procedure to do so.
  • In my case it was packing the product in original packing, including a page with the issue, name and phone number written on it and the original invoice.
  • I also attached the original chat message that came via the email just to keep things simple.
• Then you have to ship the box.
  • I used India Post's speed post (Parcel is cheaper but riskier so avoid it). You can also use a courier if they are cheap. Here they aren't.
  • Note: When shipping with IndiaPost you need to cover the whole box with a brown or a white paper and no internal thing should be visible. It's their policy, you can't just ship the box as it is like you received it when ordering online.

+4 days

(Depends on your courier)

• The service centre will call the provided number and ask for the confirmation mail from above on their own email ID which they will tell you over the phone.
  • In my case it was: patna@accelits.com
• Send it to them and call them later to ask a confirmation if they got it or not since they don't revert back on the email itself.

+15 days

(Depends on your issue and if part is available in India)

• Make sure to record an unboxing of the whole package. A lot of courier scams going on which might be out of Logitech's hand and this is the only way to be sure.
• Check if the issue is fixed or not and start the process again if the issue isn't fixed or try to fix it yourself whichever one you want.