First Tweet: To Flipkart: Buy Page says in home warranty but I had to visit service center. Why?

If you don’t get a refund or any status update that you’re going to get a refund, publish on the 19th October:

Twitter: Door Step

@flipkartsupport When I got my laptop I was said that I will get Onsite warranty on my laptop even after putting in my PIN Code. When I got my laptop however, I was told that I won’t get in-home warranty by the brand and I had to travel 35kms to have them look at the laptop. Why? This is the reason I got the laptop in the first place due to the peace of mind that I won’t have to run from service center to service center AND that is exactly what happened.
The brand is now making me run from service center to service center just for small issues.
It’s on your @flipkart as Flipkart still sells the laptop with the same promise.

Flipkart & Infinix: The service center guy told me that they don’t have training for fixing laptops. Had I known that prior, I would not have bought Infinix from Flipkart. Either make it clear on the purchase/warranty page or train your service centre guys for the same.

Immediate Tweet:

Flipkart Support→ Closing tickets without resolutoin.

Carlcare and Flipkart→ I got laptop but it has been in service centre for months because they can’t fix it and instead of giving DOA everyone keeps playing blame game. Even Flipkart is not assisting with it.

Details:

Issues going on for two months:

  1. Graphics Drivers:
  1. Windows/Youtube browser issues. OEM Drivers: https://www.youtube.com/watch?v=LPJ5ETHzGzg (This couldn’t have been done as there were no drivers at all on the carlcare websites).
  2. Contacted the brand: Didn’t really help and they were not technical knowledge.
  3. https://www.youtube.com/watch?v=HWy2Vtpfx-Y
  1. After one Month : Bright Pixel Defect - You were told that a week will be taken.
  2. Now you knew that you need to visit the service center as in-home service isn’t provided by Infinix. You also confirmed this with Carlcare and they basically said that they don’t regulate the service centre.
  3. For waited for two weeks, the service center guys spoke very rudely.
  4. Visited another shop for this after some personal delay: Guy was submitting duplicate jobsheet: (Trust me bro situtaion) which you didn’t accept and only submitted my laptop after you got the original jobsheet.
  1. Adapter kept connecting/disconnecting :
  1. Raised issue with Carlcare. Service boy called who said why not tell me about it. –You don’t remember exactly what happened but you were said you will get a new charger.----
  1. Display was changed but the frame was not installed properly and the laptop had many signs of minor damage on it mainly because of lack of training to service centre people on how to fix laptops.
  2. Then you contacted Carlcare and shared all your experience below and you asked for replacement.
  3. Two weeks delay for getting the software. He insisted on getting a battery and said an order was placed. He said the voltage issue doesn’t exist at the service center.
  4. Carlcare contacted the service center or vice versa but the service guys said there are some anomalies with the motherbaord so it’s being sent to QC.
  5. Most jobsheets were not shared at all.
  6. Service centre guy said motherboard was changed but there was no proof of that.
  7. But nothing was done on the display and it was like that only.
  8. Customer got angry, put CarlCare on conference and very much angered talks.
  9. The user found documents where he saw that the job sheets of the previous orders which were closed without resolution.
  10. Called CarlCare again and told them about so much issues that you went through.
  11. Another mail was sent again about the service centre blaming on the customer.
  12. User asks for DOA after so much issue as the service centre keeps asking for more time for refund.
  13. User recorded the call of the discrepancy from what Carlcare was saying and what the service centre and sent the mail to CarlCare.
  14. Service centre guy said, “Do whatever you want, we don’t care.”
  15. User contacts Flipkart and explained the entire issue. Flipkart said to try to get DOA which was not possible. Flipkart want some proof of denial which he didn’t have as the Carlcare and Service centre guys are doing blame game themselves. Flipkart said the case is being forwarded to backend team.
  16. Another call was placed the next day, the lady asked for proof that the laptop is in the service centre. User shared the recieving proof of laptop/charger by the service centre.e
  17. Flipkart called, customer couldn’t pick up phone, they closed it.
  18. Again customer contacted flipkart again and they again closed it.
  19. 14th Oct: Called again and asked for the same.

Note:
1) Carlcare services should either regulate their service centres or just stop putting their name on service and say they don’t actually provide any service.

2) Service centre people aren’t trained on laptop repairs and still they do them. They basically train on your laptop which isn’t acceptable.

3) https://www.youtube.com/watch?v=C2Ua3b32UOw

4) No pressure from Carlcare to close the issue quickly.

5) Service center blamed the user for laptop damages which were done by themselves.

6) Service centre has authority to issue DOA but the service centre doesn’t accept that and keeps playing blame game.

7) Service centre closes cases without consent.

Unrelated video:

Realme Laptop Fn Key MAJOR ISSUE Showcase. It can fixed by one small update from Realme https://www.youtube.com/watch?v=3-I8Ahk9dFs

IPS Monitor offline kyu lena chahiye | Bright Dark Pixel Defect / Dead Pixel Defect ki wajah se https://www.youtube.com/watch?v=MJfDTFNtk1w

Lenovo service issues: Engineer broke screen, thermal module with PTM pre-applied, https://www.youtube.com/watch?v=BLUhiVBVTbg

UPS: https://www.youtube.com/watch?v=7GJe0X9z07s

https://www.youtube.com/watch?v=eqbqRCxvITA

I will share with you the mail in which the complete details are there I’m from Chennai Btw : this mail was sent to service.india@carlcare.com

Dear Carlcare Team,

I am writing to express my extreme frustration and urgently demand a replacement for my Infinix GTbook laptop.

On July 25, 2024, I submitted my laptop for a display change due to display dots, following a complaint I raised on July 9, 2024. Naresh K, whom I contacted at +91 9841422813, assured me that the display would arrive within a week. However, it only arrived on July 24, forcing me to endure an unreasonable wait.

In addition to the display issue, I also raised a complaint about my laptop continuously disconnecting and reconnecting during use. A representative from +91-7299199900, who was asked by Carlcare to contact me, suggested I use a type C charger, assuring me that he would replace the charger if the issue persisted. Initially, this seemed to resolve the problem, but it soon recurred.

Naresh K later contacted me and asked me to bring the laptop and charger to the service center on July 23, 2024. After servicing, he replaced the display but claimed that a faulty battery was causing the issue, promising to order a spare and replace it. Despite this, the problem has worsened, and the type C charger now exhibits the same issue, clearly indicating a fault with the laptop itself.

Moreover, the new display is not fitted properly, with a significant gap in the right corner and damage to the outer body in several places (refer images in attachment). As an engineering student relying on this laptop for 3D model designing, meeting deadlines, and submitting projects, these persistent issues are completely unacceptable.

I cannot afford to wait any longer for spares to arrive, especially after already enduring such a long wait for the display replacement, which resulted in a poorly fitted display with several damages. As a student with critical deadlines and projects, these delays and ongoing issues are severely impacting my work.

I have attached all necessary documents such as  invoice, service job sheet,laptop damages after service  and WhatsApp messages from Naresh K. Given that it has been barely a month since I purchased this laptop, I am extremely disappointed and urgently demand a replacement to ensure I can continue my studies without further disruption.

Please address this matter immediately and arrange for a replacement without any further delay. I cannot wait any longer, and I am appalled by the number of issues I have encountered with this laptop and truly disappointed and if I don't get a satisfactory response will escalate this matter on X/Twitter tagging carlcare and telling about its poor service quality.

Thank you for your prompt attention to this urgent matter.

Best regards,

Keshav Marian

Chennai

Note: I did not take the issue to any social platform and in Flipkart and other pages it’s given that on site service but the technician said that laptop we don’t do on site I complained about this to customer care he responded that do whatever the technician says I argued he said that temporarily on site is not available will implement in future .

after that the service person naresh k contacted me

and told to bring laptop and submit this happened on August 2nd  I submitted my laptop again on 14th August as I had to do some coursework and project was  pending and this was the only laptop I had at that time so couldn’t submit it before , I am an AIML student I needed gpu to train models and to learn game dev that’s why I went for this Infinix gt book i9 13900h Rtx 4060 and that was the budget I have this money was my own saving which I saved  from 10th standard my own money compounded it and saved ,I believed YouTubers like venom tech and tech wiser and bought every yt video regarding this laptop  is fake or paid one I will share the images and everything

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